Need to get in touch with the Katie Loxton US team? The best way to do this is to send us a message via our submit a request page here. Please note our opening hours are Monday – Friday, 9:00 am – 5:00 pm EST. (excluding bank holidays). To get in tou

Need to get in touch with the Katie Loxton US team? The best way to do this is to send us a message via our submit a request page&#xA0;<a href="https://katieloxton.com/us/request-support" rel="noopener noreferrer" target="_blank">here</a>.Please note our opening hours are Monday &#x2013; Friday, 9:00 am &#x2013; 5:00 pm EST. (excluding bank holidays).<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">To get in touch with our Katie Loxton UK team, please visit our&#xA0;UK site<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;or send us a message via our UK&#xA0;<a href="https://katieloxton.com/request-support" style="box-sizing: inherit; background-color: rgb(255, 255, 255); color: inherit; text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;">submit a request</a><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;page.

Contact Us

Katie Loxton Inc

Get in Touch

What is your delivery time?

What states do you deliver to?

How do I return items?

What do I do if I have a faulty item?

How do I return an item I bought from a store?

How do I get a return label?

Do you provide exchanges?

What if I cannot print the returns form?

How do I cancel my order?

Delivery & Returns

What do I do if I have made a mistake on my order?

Do you have a discount for large orders?

Payment Options

Can I buy a gift card online?

When can I use Klarna to place an order?

What is Klarna and how do you sign up?

How does Pay Later in 4 with Klarna work?

What happens if I cancel my Klarna order?

I’ve paid using Pay Later in 4 with Klarna, how do returns work?

I still have questions regarding payment, how can I reach Klarna?

Other information on Klarna

Klarna

How do I use PayPal to pay for my order?

PayPal

Orders & Payments

Can I use my promotional code more than once?

Why doesn't my promotional code work?

Promos

Can I add personalization if I forgot to add it when placing the order?

There is some bruising / indentation around the embroidery on my product, will this fade?