Need to get in touch with the Katie Loxton US team?. The best way to do this is to send us a message via our submit a request page. For all Wholesale enquiries and requests, please contact our wholesale team: customerservice@katieloxton.com. Please n

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Katie Loxton Inc

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What is your delivery time?

What states do you deliver to?

How do I return items?

What do I do if I have a faulty item?

How do I return an item I bought from a store?

How do I get a return label?

Do you provide exchanges?

What if I cannot print the returns form?

Delivery & Returns

What do I do if I have made a mistake on my order?

Do you have a discount for large orders?

Orders & Payments

Can I add personalization if I forgot to add it when placing the order?

There is some bruising/indentation around the embroidery on my product, will this fade?

Can I personalize an item that does not have the personalize option?

Products & Personalization

Can I add a Gift Bow after the order has been placed?

How do I add a gift message to my order?

How do I add more bow bags to my order?

Gift bags and personalized gold foil bows

How do I send an item as a gift?

Gifting & Gift Packaging

Why doesn’t my promotional code work?

Technical

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