We are unable to guarantee the processing of amendments or cancellations once your order has been received by our warehouse team. If we do catch your order in time, we will only be able to amend the delivery address, or we can cancel your order and r

What do I do if I have made a mistake on my order?

Depending on the size of the order and the items you are wanting to purchase. We do not provide additional discounts for items that are already on sale. Please contact us if you have any further questions regarding a discount. When contacting please

Do you have a discount for large orders?

Katie Loxton Inc

Orders & Payments

What is your delivery time?

What states do you deliver to?

How do I return items?

What do I do if I have a faulty item?

How do I return an item I bought from a store?

How do I get a return label?

Do you provide exchanges?

What if I cannot print the returns form?

Delivery & Returns

Can I add personalization if I forgot to add it when placing the order?

There is some bruising/indentation around the embroidery on my product, will this fade?

Can I personalize an item that does not have the personalize option?

Products & Personalization

Can I add a Gift Bow after the order has been placed?

How do I add a gift message to my order?

How do I add more bow bags to my order?

Gift bags and personalized gold foil bows

How do I send an item as a gift?

Gifting & Gift Packaging

Why doesn’t my promotional code work?

Technical

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Orders & Payments

Articles

What do I do if I have made a mistake on my order?

Do you have a discount for large orders?