Katie Loxton Inc

We strive to get all orders out as soon as possible. We currently have a 1&#x2013;3 day handling time. We aim to have all orders placed before 12 pm EST Monday-Friday shipped the same day but may be subject to delays. Estimated Shipping times are given during checkout. Personalization on orders may require a longer time to process. Please keep in mind that we are closed on weekends and all federal holidays.

We strive to get all orders out as soon as possible. We currently have a 3–4 day handling time. We aim to have all orders placed before 1 pm EST Monday - Friday shipped the same day but may be subject to delays. Personalization on orders may require

What is your delivery time?

Delivery & Returns

What states do you deliver to?

How do I return items?

What do I do if I have a faulty item?

How do I return an item I bought from a store?

How do I get a return label?

Do you provide exchanges?

What if I cannot print the returns form?

How do I cancel my order?

What do I do if I have made a mistake on my order?

Do you have a discount for large orders?

Payment Options

Can I buy a gift card online?

When can I use Klarna to place an order?

What is Klarna and how do you sign up?

How does Pay Later in 4 with Klarna work?

What happens if I cancel my Klarna order?

I’ve paid using Pay Later in 4 with Klarna, how do returns work?

I still have questions regarding payment, how can I reach Klarna?

Other information on Klarna

Klarna

How do I use PayPal to pay for my order?

PayPal

Orders & Payments

Can I use my promotional code more than once?

Why doesn't my promotional code work?

Promos

Can I add personalization if I forgot to add it when placing the order?

There is some bruising / indentation around the embroidery on my product, will this fade?

Can I personalize an item that does not have the personalize option?

Products & Personalization

Can I add a Gift Bow after the order has been placed?

How do I add a gift message to my order?

How do I add more bow bags to my order?

Gift bags and personalized gold foil bows

How do I send an item as a gift?

Gifting & Gift Packaging

Contact Us

Get in Touch

What is your delivery time?Updated 5 months ago