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Delivery & Returns

What is your delivery time?

We strive to get all orders out as soon as possible. We currently have a 1–3 day handling time. We aim to have all orders placed before 12 pm EST Monday-Friday shipped the same day but may be subject to delays. Estimated Shipping times are given duri

What states do you deliver to?

Katie Loxton US currently ships to 48 states of the USA:. Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan

How do I return items?

We will gladly accept all returns made within 14 days of the purchase date, please note without our approval your return can be denied. The steps to processing a return are as follows:. 1. Submit the return form on our website or fill in the printabl

What do I do if I have a faulty item?

Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty, please fill out the return form on the website with a clear image of the item with an explanation of the fault, plus proof of purchase. If you ar

How do I return an item I bought from a store?

Per our policy, all items purchased at one of our stockist locations must be returned to that location. We work closely with our approved stockists and would advise contacting the store directly with your proof of purchase. Our lovely stockist will b

How do I get a return label?

You may purchase a non-refundable return label from your courier of choice. This includes FedEx, UPS and USPS.

Do you provide exchanges?

Unfortunately, we currently do not accept any form of exchange.

What if I cannot print the returns form?

You may place the return request online in the “Invoice” section of the order. If you are unable to print the form or fill it out online, please place a note in the box that contains the following:. 1. Name on the order. 2. Name of the person returni

How do I cancel my order?

We are unable to guarantee the processing of amendments or cancellations once your order has been received by our warehouse team. If we do catch your order in time, we will only be able to amend the delivery addresses or we can cancel your order and